Talkvisor is an AI-powered live chat for Shopify that learns the store and customer behavior to deliver smart, real-time support. This is a redesign of Talkvisor's dashboard experience. Our goal was to increase engagement, as well as increase in AI powered messages.
Talkvisor is an AI-powered live chat for Shopify that learns the store and customer behavior to deliver smart, real-time support. This is a redesign of Talkvisor's dashboard experience. Our goal was to increase engagement, as well as increase in AI powered messages.
Talkvisor is an AI-powered live chat for Shopify that learns the store and customer behavior to deliver smart, real-time support. This is a redesign of Talkvisor's dashboard experience. Our goal was to increase engagement, as well as increase in AI powered messages.
© Talkvisor
© Talkvisor
© Talkvisor
Feel free to reach out for
full access or more details.
Feel free to reach out for
full access or more details.
Feel free to reach out for
full access or more details.
Challenge
Originally launched as a simple chatbot, the product grew into a full-service assistant—capable of handling order updates, follow-ups, multilingual responses, and even AI-driven sales prompts. However, as the feature set expanded, we noticed a significant gap: small business owners struggled to understand what the AI was doing, when to trust it, and how to intervene. This led to underutilized features, early trial drop-offs, and missed opportunities for automation.
Solution
To address this, we reimagined Talkvisor’s core experience through two critical touchpoints—the dashboard and the conversations page. These became the “control center” of the product, designed to give users real-time visibility into AI activity, surface clear actions (like approving suggested replies or tracking orders), and reduce friction for non-technical users. This redesign marked a pivotal step in repositioning Talkvisor from a basic chatbot into an intelligent, user-centered AI platform.
Please feel free to reach out for full access or more details.
Challenge
Originally launched as a simple chatbot, the product grew into a full-service assistant—capable of handling order updates, follow-ups, multilingual responses, and even AI-driven sales prompts. However, as the feature set expanded, we noticed a significant gap: small business owners struggled to understand what the AI was doing, when to trust it, and how to intervene. This led to underutilized features, early trial drop-offs, and missed opportunities for automation.
Solution
To address this, we reimagined Talkvisor’s core experience through two critical touchpoints—the dashboard and the conversations page. These became the “control center” of the product, designed to give users real-time visibility into AI activity, surface clear actions (like approving suggested replies or tracking orders), and reduce friction for non-technical users. This redesign marked a pivotal step in repositioning Talkvisor from a basic chatbot into an intelligent, user-centered AI platform.
Please feel free to reach out for full access or more details.
Challenge
Originally launched as a simple chatbot, the product grew into a full-service assistant—capable of handling order updates, follow-ups, multilingual responses, and even AI-driven sales prompts. However, as the feature set expanded, we noticed a significant gap: small business owners struggled to understand what the AI was doing, when to trust it, and how to intervene. This led to underutilized features, early trial drop-offs, and missed opportunities for automation.
Solution
To address this, we reimagined Talkvisor’s core experience through two critical touchpoints—the dashboard and the conversations page. These became the “control center” of the product, designed to give users real-time visibility into AI activity, surface clear actions (like approving suggested replies or tracking orders), and reduce friction for non-technical users. This redesign marked a pivotal step in repositioning Talkvisor from a basic chatbot into an intelligent, user-centered AI platform.
Please feel free to reach out for full access or more details.
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